Support

Not yet. KeepNeat is preparing for release and is not yet available to download or purchase. The planned release price is US$29 one-time, with a 14-day trial and a license for up to 3 Macs you own and personally use, activated at once. The questions below explain how the app and licensing are designed to work.

Open Settings (⌘,), go to License, choose Enter License Key…, and paste the key from your receipt email. Activation needs an internet connection. KeepNeat also checks a saved key periodically; a previously validated key stays usable on covered versions during a connection outage.

On the old Mac, open Settings › License and choose Deactivate This Mac…. Deactivation needs an internet connection; if it fails, the saved key stays on that Mac so you can retry. Then enter the same key on the new Mac. If an activation was removed remotely and a seat is free, clicking Check Now on a Mac that still has your key claims a fresh seat automatically. If the old Mac is gone, email me and I'll free its activation.

It's in your receipt email from Lemon Squeezy. You can also look up your orders at app.lemonsqueezy.com/my-orders with the email you bought with. Still stuck? Email me with that address.

Every version built within a year of your purchase keeps working with your key. When a newer version comes out after that, KeepNeat says so and offers Renew Updates…. Renewing is optional.

Scanning and information stay free. Changes, like updating apps or moving files to the Trash, ask for a license key. KeepNeat is not yet available to purchase. See the planned license terms.

Open Apps & Permissions › Permissions in KeepNeat. It explains what each permission is for and opens the right page of System Settings. After you switch a permission on, macOS may offer Quit & Reopen; choose it so the permission takes effect. KeepNeat works without these permissions, but sees less.

• If the app was still open, use Quit & Retry on its row.
• If macOS blocked the change, choose Open App Management Settings and allow KeepNeat.
• If a row says the app is held after an interrupted update, click its Check Again.
• Otherwise, email me with your diagnostics.

Look in Recently Removed in KeepNeat, or in the Trash, and use Put Back. Restoring can be blocked if the original location is occupied. KeepNeat’s removal history normally covers 90 days; Finder may still show older items in the Trash. Actions that delete permanently (such as emptying the Trash or removing an Ollama model while Ollama is open) ask first and can't be undone.

After release, choose KeepNeat › Check for KeepNeat Updates… in the app. There is no public installer available yet. The website will provide the download when KeepNeat is released.

For purchases made after release, you can request a full refund within 30 days of purchase. Reply to your Lemon Squeezy receipt, or email support@keepneat.app with the email you bought with. Refunds go through Lemon Squeezy, as described in the Terms.

KeepNeat contacts update and download services, automatically loads descriptions when you open app details, runs checks you start and checks your license. The optional Look Up on the Web… feature requires approval of its query and then any result pages; some versions also fetch process notes daily. The app requires no KeepNeat account and includes no app analytics or tracking. Scans run locally, and KeepNeat does not upload your files or scan results to us. Details, including website and support services, are in the Privacy Policy.